Gladly

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.

A part of compliance is documenting changes to systems to ensure that those changes meet compliance requirements. Using a service desk tool such as Gladly allows you to track and validate the changes made in your system.  

Our Gladly integration provides Thoropass visibility into your change tickets to ensure that your changes meet your compliance requirements such as software or infrastructure changes, security events, and customer data deletions.